Ruilen & Retouren

Returns policy

You may return an item within the 14 days period following the item’s delivery. An item being returned must always be reported and sent in accordance with the returns procedure as otherwise the refund may be delayed. The goods must be sent back to us in perfect condition. Returned items will only be accepted if all labels are intact and affixed. Lymiez will not accept any items whose labels are missing. Following the 14-day period, Lymiez will assume that the customer is satisfied with the order. We advise you to provide the return shipment with a tracking number. Lymiez is not responsible for any damage, theft or loss. All deliveries are subject to availability. Defective items are exchanged for the same type of product in the same colour and size, subject to availability. Refunds for defective items will be effected within 30 days of delivery. Customers that wish to make a complaint should always first contact the customer service department through info@lymiez.nl